Kao Data_ESG Report 25-26_SP - Flipbook - Page 12
Introduction
Environmental
CNDCP / industry
aligned targets
Social Sustainability
Kao Data 2030
Targets/Interim targets
Status
Governance
Entity
Performance
2024-2025
Entity
Performance
2025-26
Progress in 2025-26
Primary Environment KPIs
We have increased the granularity of our waste reporting, including for
customer waste in 2025-26 via our new FM partner CBRE. We aim to enhance
transparency in the coming years so readers can understand the carbon
footprint of our waste footprint.
100% waste diverted from land昀椀ll, re-used or recycled, via waste
contracts. This includes waste burnt for green energy (standard practice
for all providers)2.
Water ef昀椀ciency and conservation is an increasingly important topic with
our stakeholders and we are looking at closed loop and liquid cooling
technologies to assist with lower water consumption (focus on new build-outs;
see KLON-03 case study on page 21).
Waste & Circularity/Total waste
disposed (tonnes)
Lagging
Climate Neutral by 2030
67.96
76.11
Waste & Circularity / Total waste
recycled (%)
Ahead
100% waste recycled
by 2030
100%
96%
On target
Continually improve
Water ef昀椀ciency YoY
0.26
0.19
Ahead
Maintain LTIFR of 0
0
0
HSE considerations continue to be integrated into all aspects of our business
via CBRE partnership and the work of our HSE Director Scott Manton.
On target
Improve Employee
satisfaction
Steady
Improving
We aim to improve employee satisfaction YoY. We have expanded our team in
the reporting period and are currently focusing on incentive programmes.
On target
Improve Customer
NPS each year
73
73*
Ahead
Catalyse a future 昀椀t
workforce, enable resilient
communities
Launched the
Critical Careers
book, podcast
and blog
We seek to continually improve Customer NPS via proactive engagements.
The last survey was in March 2025. Due to the commissioning of KLON-03 we
are currently working to obtain 2026 feedback, which we will report in next
year’s reporting cycle. This is not typical of our tracking but is a temporary
delay due to development considerations.
Expanded the reach of our Critical Careers platform via our podcast, book and
other engagements. Expanded the work of the Kao Academy and delivered
£60,000 of grants through our Community Impact Strategy in 2025-26.
On target
Increase ESG training to
100% of all employees and
managers by 2030
20% Employees
/ 100%
Managers
Continuing to embed more comprehensive ESG related training into all
relevant teams.
Sustainable water use/ Water usage
effectiveness (WUE)
Primary Social KPIs
Health & Safety (employees) / LTIFR
Employee Satisfaction
Customers / NPS
Stakeholder engagement /
No engagements in 2025-26
Primary Governance KPIs
ESG related awareness training/
ESG training
HSE Training
2
Ahead
Ensure comprehensive
interactive HSE training
aligned with SSOW,
enabled by our CBRE
partnership
We transitioned to a new waste provider during 2025-26, hence the recycling percentage dipping just below 100%
(when combining all sites). Our Harlow campus remained at 100% in the reporting period.
12
Kao Data ESG Report 2025-26
100%
compliance with
mandatory HSE
training
100%
compliance
with mandatory
HSE training
as well as
additional topic
speci昀椀c training
delivered in
2025-26
Signi昀椀cant upgrade in HSE management and performance by establishing
a uni昀椀ed Safe System of Work (SSOW) via CBRE partnership using new
e-logbooks. In 2025-26 Kao Data achieved a 96.4% mandatory core training
completion rate across the CBRE platform, including 100% completion of all
mandatory HSE training requirements, supported by 183 hours of training
delivery. Gone beyond compliance with additional specialist bespoke in-house
courses: CDM awareness, manual handling, risk assessments and 昀椀rst aid.
We stress that these are temporary reductions linked to estate growth and expansion activities rather than a negative change in our
approach to waste and circularity. With our new CBRE FM partners we now have a strengthened capacity to maintain consistent
recycling levels going forward.
