Kao Data_ESG Report 25-26_SP - Flipbook - Page 44
Introduction
Environmental
Social Sustainability
Our customers
When our customers win, the communities
they support win too. As such, Kao Data
strives to be our customers’ climate resiliency
partner for catalysing shared innovation
and impact. Customer success relies on
sustainable performance, and as signatories
to the Climate Neutral Data Centre Pact
(CNDCP), we are not only taking climate
action, but ensuring customer resilience
and 100% uptime, now and in the future.
We measure customer success via a Net
Promoter Score. In 2025-26 our score
remained steady at 73 as we focused on
procuring KLON-03. As we grow, we will
continue to collaborate with our customers
to further improve our score.
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Kao Data ESG Report 2025-26
Governance
